Sportsafe Academy

Duration

52-week Programme as a Trainee following ISO17020 training plan with extensive practical works.

Learning outcome

• Full practical and theory knowledge of how and why inspections are carried out.
• Full Practical and theoretical knowledge of repairs on general gymnasium equipment
• Trampoline inspection and remediation
• Outdoor groundwork knowledge both theory and practical
• Full understanding of EN1176 standards
• High-level inspections

Certified Training

• Use of power tools
• Access equipment IPAF / PASMA (Paid For by SS)
• Abrasive Wheels (Paid For by SS)
• Health and safety (Paid For by SS)

Competencies

• Able to adapt to change
• Team player with strong determination to succeed
• Hands-on can-do do attitude
• Enthusiastic
• Challenging, ambitious

The role is full-time; fast-paced and requires a high level of attention to detail and great organisational skills. You will be studying an Apprenticeship in Business Administration for approximately 15 months. This position, therefore, attracts an apprenticeship salary for the first 12 months.

Applicants will be excellent team players, and customers focused and have a strong work ethic and values which fit in with our own. Personality, energy, drive and tenacity are the key personal attributes of the successful candidate.

Responsibilities include, but are not limited to

• Receive inspection reports directly from our engineer’s tablets and ensure these are filed and attached to the Access system.
• To produce a quote for any recommendations from the inspection and that these are sent to our customers within 24 hours of the inspection.
• To work with our supply base to source solutions and prices to complete bespoke quotations.
• To update the CRM with correct customer information, contact details, email addresses for quotes etc. without fail.
• To update the invoicing spreadsheet daily as per the sales department process to ensure each quote is followed to completion.
• To answer incoming calls and deal with those enquiries effectively.
• To have a full understanding of the Sales Manual and use it to help produce quotes.

In return we offer

• Apprenticeship support – Business Administration NVQ2
• Auto enrolment Pension
• Holiday Purchase Scheme
• Group Life Insurance
• Bike to Work Scheme
• EAP
• Corporate Flu Jab
• Staff Welfare Fund

Sportsafe UK has experienced consistent year-on-year growth of over 20% and is looking to not only continue this trend but develop the brand within the UK and expand the company to new international locations.

As part of our desire to grow and innovate, we are looking for a new Marketing Apprentice to join the Sportsafe UK team. The purpose of the role is to assist with the delivery of the marketing plan to meet company targets for retention growth and profitability.

Minimum Experience required

No work experience is required but the experience of writing for a school/college paper or creating digital artwork would be advantageous.

Responsibilities include, but are not limited to

• Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.
• Organising the production of branded items such as stationery and merchandise.
• Supporting the internal marketing team by coordinating and collating content.
• Maintaining tracking systems for marketing campaigns and online activities.
• Track competitor activity by keeping abreast of market changes and the marketing mix used by competitors.
• Assisting with the production of artwork, sourcing images, print buying and checking copy.
• Produce clear and concise written correspondence in the form of letters and emails.
• Distribute internal marketing communications.
• Upload content to Websites and Social Media Platforms.

Key Skills, Characteristics and Experience

• Working towards the Marketing NVQ Level 2
• Confident and outgoing personality
• Excellent attention to detail
• Well organised and self-motivated
• Excellent command of written English with copy accuracy
• Ability to work effectively under pressure and tight deadlines

Competencies

• Able to adapt to change
• Team player with strong determination to succeed
• Hands-on can-do do attitude
• Enthusiastic
• Challenging, ambitious

In this fast-paced role, you will support the Purchasing Manager and be responsible for key areas of the day-to-day activities of the Purchasing function. To ensure the timely receipt of supplies into the company and ensuring accurate stock levels are maintained and working productively to follow up on the delivery of goods, pricing and stock availability.

The Apprentice Purchaser will be expected to perform any of the following tasks including but not limited to

• Raising of Purchase Orders when Sales Orders cannot be fulfilled from stock.
• Ensure purchase order placements give all requisite information, and allow goods & services delivered to the Company to be “right first time, on time”.
• Contact with suppliers for price checks, delivery date confirmations, delivery chasing, and supplier-related queries.
• Entering Delivery Notes.
• Being responsive to customer and supplier queries promptly via telephone or email.
• Developing supplier relationships to enhance the quality of supplier performance and responsiveness.
• Archive all completed paperwork for the Purchasing department, accurately, in the appropriate filing systems.
• Ensuring accurate due dates on all outstanding purchase orders.
• Follow company procedures correctly including record keeping and updating.
• Be a pivotal member of the Purchasing & Admin team enabling the department to reach and exceed clearly all qualitative and quantitative targets.
• View the wider Company as our primary customer, and always display outstanding levels of customer service.
• Work together with and fully support Service Departments in reaching company goals and responding quickly to company and customer needs.
• To abide by company rules, and Health and Safety and Quality policies.

Key Skills, Characteristics and Experience

• To fulfil this role, you will need to learn the basics of MS Office applications.
• You should have good attention to detail and an ability to work to deadlines.
• Confident verbal and written communicator.
• Approach each day with a ‘can-do’ positive attitude and display the ability to identify problems and solutions.
• You will be a team player, flexible and able to work independently with a result-orientated work ethic.
• To adhere to and demonstrate the company culture and promote this to all team members of staff.
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To fulfil this role you will need to demonstrate an ability to have good attention to detail and be meticulous in your approach. You will need to be able to communicate at all levels and have an inquisitive mind. You must pride yourself on working in a tidy and organised environment and be willing to learn at all times. You must always be willing to support colleagues and provide excellent internal and external customer service taking pride in your work.

The Apprentice warehouse operative will be expected to perform any of the following tasks including but not limited to

• Understand and read sales orders and engineers reports to establish what is required
• Pick the right parts and zone as per the department process
• Understand and follow the sales order packing process correctly and accurately
• Follow planned tasks as per warehouse diary
• Read and understand internal orders and processes, developing knowledge and skills to help produce them
• Be part of the stock monitoring process and feed into the stock replenishment process
• Understand and follow goods inward process and outgoing delivery process
• Be part of the warehouse team feeding into dealing with queries and returns
• Maintain a clean and tidy working environment both inside and outside the warehouse facility
• Help other team members, when required including engineers
• Support the Service Department with planned jobs where warehouse support is required on sites
• Be a company ambassador at all times
• Support Company and Department objectives at all times
• Adhere to the company H&S policy at all times and attend the monthly H&S meet
• Help other team members, when required
• Be a company ambassador at all times
• Support Company objectives at all times

Key Tasks

• Follow daily planned tasks as per warehouse diary
• Follow and ensure you understand your Manager’s instructions, asking for clarity if unsure
• Develop an understanding of and follow warehouse processes
• Follow Health and Safety rules and policy
• Keep your allocated area of the warehouse/outdoor area tidy, swept and clean on a once-daily basis

Qualification after study

In this cross-functional role reporting to the Procurement & Contracts Manager you will be responsible for effective, timely and accurate support in Procurement, Sales Invoicing, Sales Orders and any other duties within the Accounts Team.

Key Skills, Characteristics and Experience

• To fulfil this role you should be computer literate and proficient in the MS Office suite of packages.
• You should have good attention to detail.
• Good communicator at all levels.
• You will demonstrate excellent problem solving, accuracy, planning and organizational skills.
• You will have an excellent telephone manner and administration skills with a strong customer service focus.
• You will be a team player, flexible and able to work independently with a results-orientated work ethic.
• The company is constantly improving processes and procedures so you will have to welcome and embrace change. Exemplary customer service skills are essential together with a clear passion to work to high standards with excellent attention to detail and deliver on targets, to understand the need for improvement and be able to competently use the company Access Dimensions system.
• To adhere to and demonstrate the company culture and promote this to all team members of staff.
• To abide by company rules, Health & Safety and Quality policies.

Key Tasks

• Follow daily planned tasks as per warehouse diary
• Follow and ensure you understand your Manager’s instructions, asking for clarity if unsure
• Develop an understanding of and follow warehouse processes
• Follow Health and Safety rules and policy
• Keep your allocated area of the warehouse/outdoor area tidy, swept and clean on a once-daily basis

As the Apprentice Customer Service, you’ll be responsible for arranging sports equipment inspection and maintenance appointments for Sportsafe customers. You will also provide them with regular updates, and liaise with suppliers, engineers, and other departments to ensure timely delivery of goods and services to maintain high customer satisfaction.

The Apprentice Customer Service will be expected to perform any of the following tasks including but not limited to

• Logistical planning to fill the diary to clearly identified targets by confirming service and repair bookings with our customers to allow accurate and timely preparation and completion of weekly run sheets and timesheets for engineers.
• Bringing issues to the attention of the Operations Manager where special attention is needed to ensure 2^nd men, plant hire etc. is arranged and booked as appropriate.
• Reach clearly identified confirmation targets set for you promptly.
• Be responsible for updating the CRM/Acloud system for the customers assigned to you.
• Be responsible for raising all service sales orders, these must always be raised to a minimum of 3 months in advance.
• Follow company procedures correctly including record keeping and updating for Acloud, CRM processes, raising service orders and call-outs, following queries and booking all orders with customers.
• Be responsible for sending good, clear management information to points of contact at assigned councils/contract holders.
• Working closely with other team members, the operations Manager and Engineers to ensure any returned work is rebooked and reconfirmed, reducing the return figures and maintaining a high level of customer service.
• Be a pivotal member of the Service Department team enabling the department to reach and exceed set targets for confirmations, diary value and returns percentages.
• Always follow high levels of customer service.
• Be positive and motivated in your approach, providing support to all within the Service Team as well as the Service Department Manager.

Key Skills, Characteristics and Experience

• Raising all service sales orders for your contracts. These must be raised to a minimum of 3 months in advance at all times. A daily log must also be kept.
• Confirm diary bookings, reaching and exceeding targets, keeping a daily log.
• Being fully aware of confirmations to be made for the immediate 4 weeks, cross referenced against the diary and update these details onto the service meeting minutes weekly.
• Keeping Aclound and CRM records up to date and ensuring they are sent as appropriate.
• Review returns board throughout the course of each day for the jobs you are accountable for and ensure that work is rebooked for same week where possible.
• Raising all service sales orders for your contracts. These must be raised to a minimum of 3 months in advance at all times. A daily log must also be kept.
• Confirm diary bookings, reaching and exceeding targets, keeping a daily log.
• Being fully aware of confirmations to be made for the immediate 4 weeks, cross referenced against the diary and update these details onto the service meeting minutes weekly.
• Keeping Aclound and CRM records up to date and ensuring they are sent as appropriate.
• Review returns board throughout the course of each day for the jobs you are accountable for and ensure that work is rebooked for same week where possible.
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